Privacy Policy

1 How do we handle your personal data?

We attach great importance to the protection and security of personal data. Your personal data is processed by us in connection with this website with respect to the relevant data protection regulations. In particular, we are subject to the provisions of the European General Data Protection Regulation (GDPR), insofar as we process personal data.

We would like to bolster the trust placed by our users in our offer, and, for this reason, we would like to explain the handling of personal data and inform you in detail about the processing of your data and your rights in accordance with Art. 12, 13, 14 and 21 of the GDPR. This website-specific Privacy Policy informs you about what personal data is collected when you use this website, and how we handle this data and information.

2 Who is responsible for data processing and whom can you contact?

The data controller responsible for data processing within the meaning of the GDPR and other data protection regulations is:

MEWA UK Textile Services Limited
Unit 5 Roman Park
Roman Way
B46 1HG
United Kingdom

Tel. (main office): 0121 752 58 50

Our company Data Protection Officer can be reached at:

MEWA UK Textile Services Limited
Data Protection Officer
Unit 5 Roman Park
Roman Way
B46 1HG
United Kingdom


3 What is Personal Data?

Personal data is data and information that relates to an identified or identifiable natural person.

4 For which purposes do we process your personal data? On which legal basis does this take place?

We process personal data for defined purposes, which we explain in detail below for your information. The extent to which (and the manner in which) your data is specifically processed depends, in particular, on which services, range of functions and offers of our website you utilise in detail. In particular, we process data so that …

• you can visit and view our website and we can protect our website and other systems from security risks;
• you can contact us (e-mail enquiries);
• we can optimise our website content and render it both user-friendly and tailored to your needs (including the display of advertising that matches your interests on other websites).

Any further processing of your personal data other than that specified in this Privacy Policy shall only take place in cases where we are expressly authorised (or obliged) to do so by law, or where you have explicitly consented to the processing of your personal data. We will inform you accordingly about any changes in purpose, taking into account legal requirements.

(1) Visiting and Viewing our Website
You may visit our website for informational purposes only, without further communication of personal information. In this case, on your visit to our website, only the technical access data transmitted by your browser, i.e. the name of your Internet service provider, the page from which you visit us, the date and time of your visit and the identification data of the browser/operating system you are using will be stored automatically. The web server necessarily also stores your IP address, which under certain circumstances may allow assignment to your person. In addition, we use cookies, in order to be able to provide you with our website in an optimised way that is tailored to your needs, even for purely informative usage (for the details and your corresponding configuration options, see below under “Using cookies and related functions/technologies”). Access data is not merged with other data sources, and an evaluation of the data for marketing purposes does not ensue.

The storage of the aforementioned access data ensues in the context of so-called server log files on our web server and is required to provide a functional website and to ensure system security for technical reasons. In addition to the above purposes, we use access data solely for the needs-based design and optimisation of our website in a strictly statistical manner and without being traced back to you.

Insofar as you visit our website in order to obtain information about our job offers and other services or to use such, the temporary storage of access data and log files is based on Art. 6, (1) point b of the GDPR (legal basis), in particular, for the implementation of pre-contractual measures. In addition, Art. 6 (1) point f of the General Data Protection Regulation serves as the legal basis for the temporary storage of access data and log files. Our legitimate interest is to provide you with a technically-functioning and user-friendly website and to ensure the security of our systems.

The access data obtained through the use of our website is retained only for the period in which this data is needed to achieve the above purposes. In this case, your IP address will be stored on our web server for a maximum of 35 days.

(2) Contact requests
Personal data is collected and stored by us when you send it to us, or when you contact us in any other way (e.g. by e-mail). It is up to you to decide whether and what information you provide to us when making contact requests. If you contact us by e-mail, we shall store the data you provide in this respect.

If you contact us as part of an existing contractual relationship or contact us in advance for information about our job offers or our other services, the data and information provided by you for the purpose of processing and responding to your contact request is processed in accordance with Art. 6 (1) point b of the GDPR (legal basis). The storage of the technical access data recorded during the sending process takes place for the purpose of technical provision of the contact options, as well as to ensure system security on the basis of Art. 6 (1) point f of the General Data Protection Regulation (legal basis) and serves to safeguard legitimate interests.

We store the personal data collected in connection with your contact for the purpose and for the duration of processing your request. The technical access data stored in this context is retained only for the period for which this data is needed for technical reasons, in particular, for the functional provision of the contact options and to ensure system security. In this case, your IP address will be stored on our web server for a maximum of 35 days.

(3) Use of Cookies and Related Functions/Technologies
In order to make the visit to our website attractive and to enable the use of certain functions, we use cookies in some areas. Cookies are files that are stored on your hard drive or in the cache of your Internet browser when you visit our website. In addition, we also refer to web beacons and other similar storage technologies for tracking user activity as “cookies”. Web beacons are mostly transparent graphics/picture elements, typically no larger than 1 x 1 pixels, that are incorporated into the website and that can be used to detect cookies on your devices.

Cookies are used by us for the storage of session-relevant information within the website. These cookies expire at the end of the browser session (so-called transient cookies) and are not stored permanently. Other cookies remain on your computer beyond the respective browser session, and enable us to recognise your computer upon your next visit (so-called persistent cookies). Persistent cookies are automatically deleted after a specified period, which may vary depending on the type of cookie.

Cookies can be divided into the following categories/cookie types, in particular:

• Necessary cookies
Cookies for the necessary execution of specific website functionalities
• Analytic / Tracking cookies
Cookies for conducting analysis of location data, visitors’ interests and such like to obtain information about visitors to our website and the content requested

Of course, you can visit our website without the use of cookies. You can disable the use of cookies on your computer by changing the browser settings for cookies. The procedure for disabling cookies can be obtained regularly via the “Help” function of your Internet browser. Please note, however, that these settings may impair the full availability and functionality of our website. For further details regarding the setting and deactivation of cookies, please refer to the individual explanations below for the specific cookies used during a visit to our website and the associated functions/technologies.

We use the Consent Manager from the provider Piwik PRO GmbH, Kurfürstendamm 21, 10719 Berlin (“Piwik PRO”) on our website. This is a plugin that can be used to obtain consent for the use of cookies and/or similar technologies. Piwik PRO itself does not collect any personal data. You can use the Piwik PRO Consent Manager to change your chosen settings and revoke your consent to the use of non-essential cookies and technologies at any time. The Piwik PRO Consent Manager can be opened via the following link:

Change cookie settings / Revoke consent

Privacy settings

Some of the cookies we use on our website come from third parties, and these help us to analyse the impact of our website content and our visitors’ interests, to measure the service and performance of our website, to provide appropriate advertising and other content on our website or others, or to communicate with you. As part of our website, we set both first-party cookies (only visible from the domain you are visiting) and third-party cookies (visible across domains and set regularly by third parties). Details:

Necessary cookies:

Name Validity: Description / Explanation
365 days The cookie enables the website visitor’s consent to be obtained and stored regarding the use of cookies and/or comparable technologies. This is set by Piwik PRO.
cookie-notification 12 years This cookie stores the confirmation of the general cookie notice.
anonymous-consents 365 days Stores various user consent data and information that users can interact with.
JSESSIONID 1 day Retains the user’s respective statuses for all page requests.
_stg_debug / stg_debug 14 days This defines whether the Piwik PRO Tag Manager debugger should be displayed. A cookie is removed after the debugger has been closed. This cookie is set by Piwik PRO.
viewport 365 days Saves the current page layout/page size. Example values: lg, xxs, xxl

Analytic / Tracking cookies

Name Validity: Description / Explanation
_pk_ses 30 minutes Indicates a visitor’s active session. If the cookie is not present, the session ended more than 30 minutes ago and was counted in a pk_id cookie. This cookie is set by Piwik PRO.
_pk_id 13 months This is used to recognise visitors and record their various characteristics. This cookie is set by Piwik PRO.
_pk_cvar 30 minutes Contains user-defined variables that were defined in the previous page view. This is not activated in the default settings. Requires the storeCustomVariablesInCookie() method to be retrieved for the JavaScript tracker object. This cookie is set by Piwik PRO.
piwik_auth 24 minutes Saves session information for the Piwik PRO user interface (UI). As long as this cookie is valid and contains a login and a token_auth parameter, a visitor is considered a logged-in visitor and a PIWIK_SESSID cookie is updated.
PIWIK_SESSID 24 minutes Saves a PHP session ID. This cookie is set by Piwik PRO.
app_id 365 days This cookie is used to transfer a site or app ID between the Piwik PRO modules: Analytics, Tag Manager, Audience Manager, Consent Manager, Administration.
stg_traffic_source_priority 24 minutes Saves the type of visitor source that represents how a visitor arrived at our website. This cookie is set by Piwik PRO.
stg_last_interaction 365 days Determines whether the session of the most recent visitor is still ongoing, or whether a new session has started. This cookie is set by Piwik PRO.
stg_returning_visitor 365 days Determines whether a visitor has already been to our website. This cookie is set by Piwik PRO.
stg_fired__ Session Determines whether the combination of “Tag” and “Trigger” was triggered during the current visitor’s session. This cookie is set by Piwik PRO.
stg_pk_campaign Session Saves the name of the campaign that led the visitor to our website. This cookie is set by Piwik PRO.
stg_externalReferrer Session Saves the URL of a website that redirected the visitor to our website. This cookie is set by Piwik PRO.
stg_opt_out_simulate 365 days This is used to simulate the behaviour of the opt-out snippet in the debugger. It switches off all tracking tags in the tested domain. This cookie is set by Piwik PRO.
_stg_optout 365 days The cookie is used to switch off all tracking tags in the tested domain. This cookie is set by Piwik PRO.
csrftoken 8 hours This cookie is only set for Piwik PRO users. It stores a CSRF token to secure the Piwik PRO forms. This cookie is set by Piwik PRO.
_fw_crm_v 1 year Freshdesk identifier to track chat sessions between visits.

The storage of information on your end device (e.g. PC, smartphone) and, if applicable, access to information stored in your end device, is carried out on the basis of the national implementing provision to Art. 5 (3) Sentence 2 of the ePrivacy Directive, insofar as the processing of said information is absolutely necessary, in order to enable the use of our website expressly requested by you. Any further storage of information on your end device is based on your consent in accordance with the national implementing provision for Art. 5 (3) Sentence 1 of the ePrivacy Directive. The data processing described in this Privacy Policy and its legal basis apply exclusively to the further processing of personal data, insofar as the data was obtained by storing (or accessing) information on your end device.

Further data processing of the personal data obtained via cookies shall be performed for necessary cookies on the basis of Art. 6 (1) point b of the GDPR (legal basis), in order to provide the information offer and Art. 6 (1) point c of the GDPR (legal basis), in order to fulfil our legal obligations, in particular, to provide you with a simple and documented option to issue (or not to issue) your consent to cookies. For all other cookies, data processing shall be based on your consent in accordance with Art. 6 (1) point a of the GDPR (legal basis). In addition, Art. 6 (1) point f of the GDPR, i.e. the protection of our legitimate interests, can be considered as a legal basis. Our legitimate interests within the meaning of Art. 6 (1) point f of the GDPR consist, in particular, in being able to provide you with a technically optimised, user-friendly and needs-based website, and to ensure our systems’ security at all times.

(4) Piwik PRO
We use the service of Piwik PRO GmbH, Kurfürstendamm 21, 10719 Berlin (“Piwik PRO”) for the purposes of web analysis and tracking.

The analytics or conversion tracking are carried out on the basis of your consent via the Piwik PRO Cookie Consent Manager (Art. 6 [1] point a of the GDPR as legal basis). Cookies are used to collect data about how you use this website, in order to enable us to further improve our website and services. This also includes personal data such as your IP address, user and device ID and access to our website. Your IP address is only stored in abbreviated form so that we can no longer assign it to your person.

The data is stored on cloud servers of Microsoft Ireland Operations Limited within the EU for a period of 25 months in raw data format, and then deleted.

We use the Piwik PRO Tag Manager to integrate (and manage) some of the third-party services named in the cookie list on our website. Piwik PRO Tag Manager enables tag management. Your cookie consent settings are also taken into account with regard to the tools integrated via the Tag Manager.

Further information on Piwik PRO can be found here:

(5) Social Media (SoMe) Links
Our website contains links to social media (SoMe) services, such as Facebook, X (formerly Twitter), Instagram, YouTube, Xing and LinkedIn. After clicking on the respective links or the integrated SoMe graphics, you will be redirected to the page of the respective provider. We would point out that we do not process your data in this context and we are not responsible for the contents of websites to which we link. In the event that you follow a link to the SoMe services, please refer to the respective data usage policies and privacy notices of these providers.

(6) Application portal
Our application portal is integrated via a so-called HTML snippet. By clicking on a job offer, you will be forwarded to our application portal. If you follow a link to our application portal, please note the data protection information provided there.

5 How do we protect your data?

We take precautions to ensure the security of your personal information and protect our website and other systems through appropriate technical and organisational measures. Your data will be specifically protected against loss, destruction, falsification, manipulation and alteration by unauthorised persons, as well as against unauthorised access and unauthorised disclosure or distribution. In addition, any information you provide through our website will be encrypted and transmitted via SSL over the Internet.

6 Who receives your data and will it be sent to a third country or an international organisation?

Initially, only our employees who are involved with technical, commercial or editorial support will be aware of your personal data. For these purposes, your data may also be forwarded to employees of other companies in the Mewa Group, insofar as this is necessary for ensuring the corresponding support (e.g. to answer your enquiry). If, for example, you, as a customer, are served by another national company, a corresponding e-mail enquiry would also be forwarded to this national company for processing and response.

In addition, we use external service providers as part of the data processing described above or, if necessary, commission them with corresponding services. As far as service providers receive your personal data as data processors, they are strictly bound by our instructions when handling your personal data. Below, we list the categories of external recipients in detail:

• IT service providers, e.g. in the context of administration and hosting of our website or individual services/functionalities as well as for website analysis/measurement
• Payment service providers and banks, for the settlement of payments,
• Collection agencies and legal advisers in asserting our claims.

7 What data subject rights are you entitled to?

As a data subject and at any time you are entitled to assert the following rights accordingly in written form or electronically to us or to our Data Protection Officer at the specified contact addresses (see above “Who is responsible for data processing and whom can you contact?”):

• Right to revoke an issued data protection consent at any time with effect for the future (Art. 7 [3] of the GDPR),
• Right of access (Article 15 of the GDPR),
• Right to rectification (Art. 16 of the GDPR),
• Right to erasure (Art. 17 of the GDPR; if data must be retained by Mewa for legal reasons, it will be blocked in accordance with data protection regulations),
• Right to restriction of processing (Art. 18 of the GDPR),
• Right to data portability (Art. 20 of the GDPR),
• Right to object (Art. 21 of the GDPR; for data processing based on our legitimate interest),
• Right to lodge a complaint with a supervisory authority (Art. 77 of the GDPR)

8 Can this privacy notice change?

The further development of our Internet offering and our website may also affect our data protection information. We hereby reserve the right to change this website-specific Privacy Policy from time to time in the future, in order that it complies with current legal requirements, or in order to reflect additions or changes to our website. Your visit is subject to the current version of this Privacy Policy, which you can access on each subpage under the “Privacy Policy” link.

Last updated: November 2023